Privacy Policy
1. Introduction & About Us
Kycanvas, Inc. ("we", "us", or "our") operates kycanvas.com and related services (the "Service"). Our principal place of business is located at 101 Greenwich Street, 26th Floor, New York, NY 10006.
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, with specific disclosures required by the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), effective January 1, 2023.
For privacy inquiries, contact us at:
Email: [email protected]
Phone: +1 (212) 923-8454
Postal: Privacy Team, Kycanvas, Inc., 101 Greenwich Street, 26th Floor, New York, NY 10006
2. Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:
| CCPA Category | Examples | Collected? | Sources |
|---|---|---|---|
| A. Identifiers | Name, email address, IP address, account name | Yes | You directly; automatically |
| B. Personal Records | Name, address, telephone, professional info | Yes | You directly |
| C. Protected Classifications | Age (if voluntarily provided) | Limited | You directly (optional) |
| D. Commercial Information | Services purchased, pilot inquiry data | Yes | You directly; transactions |
| E. Biometric Information | Fingerprints, facial recognition | No | — |
| F. Internet / Electronic Activity | Browsing history on our site, page interactions | Yes | Automatically via cookies/analytics |
| G. Geolocation Data | City/country level from IP address | Yes (approximate) | Automatically |
| I. Professional / Employment Info | Job title, company, role | If voluntarily provided | You directly (contact form) |
| K. Inferences | Interests, preferences derived from activity | Yes (for analytics) | Derived from categories above |
| L. Sensitive Personal Information | Account credentials (if applicable) | Yes (credentials only) | You directly |
2.1 Sources of Personal Information
- Directly from you — contact forms, pilot inquiry forms, support requests;
- Automatically — cookies, server logs when you use our website;
- Third parties — analytics providers, where you interact with us via those platforms.
3. Business & Commercial Purposes for Collection & Use
We collect and use personal information for the following business and commercial purposes:
- Responding to pilot program inquiries and managing customer relationships;
- Providing, maintaining, and improving our products and services;
- Sending transactional communications (service notices, account alerts);
- Providing customer support and responding to inquiries;
- Conducting analytics to understand how our website is used;
- Sending marketing communications (where you have opted in or where permitted);
- Fraud prevention, security monitoring, and protecting legal rights;
- Complying with applicable laws, regulations, and legal process.
4. Disclosure, Sale & Sharing of Personal Information
4.1 Categories Disclosed for Business Purposes
In the past 12 months, we may have disclosed the following categories to service providers for business purposes:
- Identifiers (A) — to cloud hosting, email providers, analytics providers;
- Internet / electronic activity (F) — to analytics platforms;
- Inferences (K) — to content analytics platforms.
4.2 Sale & Sharing of Personal Information
| PI Category | Sold? | Shared for Cross-Context Behavioural Advertising? | Third-Party Recipients |
|---|---|---|---|
| Identifiers (A) | No | Yes (cookie IDs, IP) | Analytics providers |
| Internet / Electronic Activity (F) | No | Yes (browsing behaviour) | Analytics providers |
| All other categories | No | No | — |
4.3 Do Not Sell or Share — Opt-Out
California residents have the right to opt out of the sale or sharing of their personal information at any time. To exercise this right:
- Email: [email protected] with subject "CCPA Opt-Out Request";
- Global Privacy Control (GPC): We honor GPC signals.
- Phone: +1 (212) 923-8454.
Once we receive your opt-out request, we will cease the sale or sharing of your personal information within 15 business days.
5. Your California Privacy Rights
If you are a California resident, you have the following rights under the CCPA/CPRA:
Right to Know
Request disclosure of the categories and specific pieces of personal information we have collected about you, sources, business purposes, and third parties with whom we share it. Up to twice per 12-month period.
Right to Delete
Request deletion of personal information we have collected, subject to certain exceptions (completing a transaction, security, legal obligations).
Right to Opt-Out of Sale/Sharing
Direct us not to sell or share your personal information with third parties for cross-context behavioural advertising.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights — no denial of goods/services, no different prices.
Right to Correct (CPRA)
Request correction of inaccurate personal information we maintain about you.
Right to Limit SPI Use (CPRA)
Direct us to limit our use of sensitive personal information to what is necessary to perform requested services.
5.1 How to Submit a Consumer Request
- Email: [email protected] with subject "CCPA Privacy Request";
- Phone: +1 (212) 923-8454;
- Postal mail: Kycanvas, Inc., Attn: Privacy Team, 101 Greenwich Street, 26th Floor, New York, NY 10006.
5.2 Verification of Requests
To protect your information, we must verify your identity before fulfilling a request. We will ask you to provide information that matches what we have on file. We will not use information provided for verification beyond that purpose.
Authorized agents: You may designate an authorized agent to make a CCPA request on your behalf. We may require written proof of authorization.
5.3 Response Timeline
We will acknowledge your request within 10 business days and respond within 45 calendar days. If we need more time, we will notify you and may extend the response period by an additional 45 days.
6. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Contact and inquiry records are retained for up to 3 years. Website analytics data is retained per the analytics provider's standard retention period. You may request deletion at any time (subject to legal retention requirements).
7. Security
We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. For detailed information on our security practices, see our Security page.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website. For full details on what cookies we use and how to manage them, see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
10. Contact Us
For privacy inquiries, please contact:
Kycanvas, Inc.
101 Greenwich Street, 26th Floor
New York, NY 10006
[email protected]
+1 (212) 923-8454